Bartosz Bartosik

Curriculum Vitae

SME IT Support Expert

Databases / Monitoring / IAM / SQL

Docker / Kubernetes / Python / AI / ML

Project Management

ITIL / IT Service Management

Knowledge Management

Compliance & Risk Management

> I’m Bartosz Bartosik…

About Me

As an IT Specialist, administrator, and web designer based in Krakow, I possess the expertise to swiftly and effortlessly resolve a wide range of modern IT issues faced by companies. If you’re interested in delving deeper into my career and learning more about me, simply begin scrolling for further insights.

Born on May 8, 1993, I embarked on a journey as an IT Specialist. With youth on my side and an unwavering enthusiasm, I approach problem-solving with a tenacious spirit. I firmly believe that there is always a path towards resolution that can accommodate the comfort and satisfaction of everyone involved. This unwavering belief drives me to explore innovative solutions and discover the most effective approaches to tackle complex IT challenges.

Drawing upon a combination of personal experiences and educational background, I have cultivated a strong foundation of IT knowledge. Through hands-on exploration and academic pursuits, I have honed my skills and developed a deep understanding of various IT concepts and technologies. My affinity for Linux has further fueled my passion for continuous improvement, as I tirelessly strive to expand my expertise and proficiency in the IT realm.

Beyond the acquisition of knowledge, my ultimate goal is to reach an expert level in IT. This pursuit is not merely driven by ambition, but by a genuine desire to make a meaningful impact in the field. By pushing the boundaries of my capabilities and exploring emerging technologies, I aim to become a trusted resource and a go-to expert for organizations seeking effective IT solutions. I am dedicated to staying abreast of the latest developments in the industry, attending workshops, participating in online forums, and engaging in collaborative projects to enhance my understanding and practical skills.

 

Blog

2024-08-21 Bieda WebSDR – Kraków

Po wielu miesiącach intensywnych starań i zmagań z licznymi wyzwaniami technicznymi, wreszcie możemy z dumą ogłosić, że w mojej norze…

2023-06-25 Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Contact Details

Bartosz Bartosik
Probably somewhere in Krakow 😉
30-328, Krakow
Please contact in below form!

Blog_

2024-08-21 Bieda WebSDR – Kraków

Po wielu miesiącach intensywnych starań i zmagań z licznymi wyzwaniami technicznymi, wreszcie możemy z dumą ogłosić, że w mojej norze…

2023-06-25 Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Resume


HSBC

| Production Support Engineer SME
| May 2021 – Present

Support analysis and resolution of KYC Suite
– Cooperation with Developers Team in bug submission and root cause analysis- Preparing support team wide SQL tools for monitoring and resolving issues
– Monitoring and analysis of existing and legacy KYC processess
– Building an comprehensive documentation for all the other support colleagues
– Performing analysis and resolution of issues related with compliance processes
– Coordinate and manage relationships users
– Monitoring system health and proactive support
– Keeping an high availability of the correct customer support
– Taking an responsibility of the support process providing users an RCA / ETA of the issues
– Cooperating with external Validator companies
– Monitoring application error logs and incident/problem ticket queues
– Ensuring continuity and quality by providing the resolution of issues
– Tracking progress and escalating as appropriate unless resolution reached, providing
support over EMEA / AMER / LATAM / APAC / MENA regions
– Gathering an user feedback for the issue resolution
– Providing comprehensive support related with customer KYC Screening process from beginning
to very end, exception handling and providing resolution as Subject Matter Expert


Inexto Poland

| Support Analyst
| Feb 2020 – Jul 2021

– Support analysis and resolution of Track & Trace software for one of the biggest T&T companies worldwide – mainly Tobacco T&T Repository support – Inextrack
– Cooperation with Developers Team in bug submission and root cause analysis
– Preparing support team wide SQL tools for monitoring and resolving issues
– Preparing and rebuilding an structure of the item hierarchy according to pre-defined client based TPD / FCA / FCTC Act guidelines
– Preparing tools for Encoding and Decoding GTIN / EPC / GS1 / SSCC codes using external API and ODBC functionalities
– Building an comprehensive documentation for all the other support colleagues
– Preparing Training sessions for new Analysts
– Coordinate and manage relationships with vendors and support staff that provide hardware /software problem resolution
– Monitoring system health and proactive support
– Being a part of self-organizing teams to review and resolve and complex issues related with the TPD / FCA / FCTC Act changes
– Keeping an high availability of the correct customer support
– Taking an responsibility of the support process providing users an RCA / ETA of the issues
– Preparing and injecting correction Json’s / XML’s messages over multi-step validation interfaces
– Cooperating with external Validator companies
– Monitoring application error logs and incident/problem ticket queues
– Ensuring continuity and quality by providing the resolution of issues
– Tracking progress and escalating as appropriate unless resolution reached, coordination of support between teams based in Poland, Spain and Colombia
– Gathering an user feedback for the issue resolution
– Participating in development sprint’s
– Managing API message queues
– Debugging and execution of some pre-created LinQPad Scripts/Apps
– Requesting an managing Access to the customer infrastructure (Like DB’s and VM’s) for Polish support team.
– Making sure that everyone from the Polish team have all the required accesses granted onboth Inexto and Customers side.
– Assisting Developers team to prepare more complex tools for the support / test team
– Keeping contact with Test team to provide specific problems to be verified globally
– Holding an Knowledge Manager role
– “Extinguishes fires and crises ” a.k.a supporting customer on the highest priority/severity issues


 PGE Energia Ciepla S.A.

| Service Desk Specialist
| May 2017 –  Jan 2020

ITSM Project:

Full-scope CA Service Desk Manager administration.Direct contact with the developer, reporting problems and incidents with the system core and features using Spira/Jira Tracking Systems
Ensuring system health and supporting other IT departments in system operations.
Building support classification.
Took participation in 4 implementation sprints:
– Configuration Management (CI and CMDB)
– Change Management
– Problem Management
– Access Control
Providing a constant improvements and updates on organizational structure in the system
Rebuilding GUI, User Expirience and improvement of system stability

Provide hardware / software / network problem diagnosis / resolution via telephone / e-mail for internal end users
Route incidents and service requests to internal IT support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s
Guiding user to solve the issues with and without Remote Desktop connection
Provide technical Onboarding IT processess. Administer and provide User Access and Exit controls
Developing an Powershell scripts to improve automation
Supporting SAP integration process with given ITSM System
Basic usage of CA Process Automation Manager (CA PAM) – debugging and improving of system automation (Automatic Requests and Incidents)
Reporting with raw SQL data – building and analysis of queries and reports for Incident, Request, Problem and Change management


 HCL Technologies

| IT Analyst
|  Aug 2015 – May 2017

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
Route incidents and service requests to internal IT support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Administer and provide User Access and Exit controls
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s
Guiding user to solve the issues with and without Remote Desktop connection

Used Software / Hardware:
Microsoft Windows 7, 8, 8.1 and 10.
– Microsoft Office 2007, 2010, 2013.
– Microsoft Active Directory users management.
– Mac OS X 10.6, 10.7, 10.8, 10.9.
– Apple iPad / IPhone (all generations).
– Microsoft Exchange 2007 and 2010.
– Citrix Receiver and Online apps.
– Service Now Call Tracking and Incident Management
– BlackBerry Enterprise Manager.
– Remote Desktop Management.
– B*Nator BlackBerry management
– Mobile Iron administration
– Lexmark Enterprise Printing Solution
– Microsoft BitLocker Administration
– RSA Security Administration Tools
– VMware vSphere/vCenter system administration
– Check Point VPN
– Internal sharing informations platform


Zikom

| Merchandiser
| Jan 2015 – Aug 2015

– Refubrished Computer Hardware Sales
– Building Relationships with Clients|
– Buliding a friendly look of company
– Market analysis


Ultra-Gastro

| Production Support Engineer SME
| Aug 2014 – Oct 2014

– Managing and modernization of e-commerce platforms PrestaShop and Zencart
– Building relationships with clients by the e-commerce platform
– Using and Optimization of MySQL databases
– Debugging and finding a solution of errors in source code
– Building presonalised offers for our clients
– Market analysis
– Analysis and realisation of sales
– Building a friendly look of the company
– Repairing and conservation of PC’s and Servers
– Mananging and conservation of ISP line

TECHNICAL ENVIRONMENT:

Jira, Confluence, TPAM, CASDM, Oracle SQL Developer, Splunk, APPDynamics,SNOW Freshdesk, SQL Management Studio, Grafana, Postman, QueueExplorer, JIRA, Json and XML, MySQL, Azure Storage Explorer, LinqPad, Microsoft Window, Microsoft Office, Windows Server, Microsoft Active, Directory, Microsoft Exchange, Cisco AnyConnect, CA ServiceDeskManager, Remote Desktop Management, Mobile Iron, PaperCut, DynaTrace Synthetic Monitoring Console, Zabbix monitorin, PowerShell, PAM, Orchestrator, MsSQL, PostgreSQL, SAP,Oracle VirtualBox, Hyper-V, S4B Server, Sharepoint, AWS EC2 instances, Citrix Receiver and Online apps, Citrix XenApp, Service Now, Incident Management, BlackBerry Enterprise Manager, Remote Desktop Management, B*Nator BlackBerry management console, Mobile Iron, Lexmark Enterprise Printing Solution, Microsoft BitLocker, RSA Security Administration Tools, VMware, vSphere/vCenter, VPN Services, Docker, Kubernetes, Prometheus, Graphana

 

Education

WYZSZA SZKOLA BANKOWA W POZNANIU O. ZAMIEJSCOWY WE WROCŁAWIU

| Postgraduate – Dev Ops
| Oct 2020 – Mar 2021

Postgraduate Cloud DevOps Engeneer studies allows to grant knowledge required to keep continuity of aplications working on public cloud enviroments such as Microsoft Azure, Amazon Web Services, Google Cloud Platform and IBM Cloud. As a part of that course we mainly touched topics such as Introduction to DevOps Culture, DevOps Development Process, Continous Integration (CI), Continous Delivery and deployment (CD), Dependency managemnet, a basic of aplication infrastructure,how to get a relevant continous feedback from monitoring tools, how to develop an devops strategy, Ansible and Terraform IaaS deployment and automation.


WYZSZA SZKOLA BANKOWA W POZNANIU O. ZAMIEJSCOWY W CHORZOWIE

| Master in Management – Junior Project Manager Specialization
| Oct 2018 – Mar 2020

The use of Project Management instruments and techniques at every stage of the project. Planning project projects, implemented in accordance with the company’s strategy and controlling the process of its implementation. Building a project plan and its monitoring system, and developing a project budget. Planning effective structures and basics of project team management.


AKADEMIA IM. JANA DLUGOSZA W CZESTOCHOWIE

| Bachelor of Science in Engineering (Computer Science)
| Oct 2014 – Feb 2018

The Bachelor of Science in Computer Science (BSCS) program focuses on the concepts and techniques used in the design and development of advanced software systems. Students in this program explore the conceptual underpinnings of Computer Science — its fundamental algorithms, programming languages, operating systems, and software engineering techniques. In addition, students choose from a rich set of electives that includes » data science, computer graphics, artificial intelligence, database systems, computer architecture, and computer networks, among other topics. As with the introductory sequence, these advanced courses stress “hands-on” learning by doing.

Hobbies

 But work is not everything! Aside of above, and Resume included details, you way want to know that:

  • Once I find some technology interesting – im giving 100% of my time to focus and understand the tool/suite/process.
  • One of my latest hobbies is ML and AI workflow design, training language and voice models, generating some unbelivable images using these
  • Also, working on AI driven series
  • Have some experience with AVR’s and microcontrolers, 
  • Have quite experience with contenerization, selfhosting solutions for personal needs
  • Have a lot of experience with multiple kinds of databases, datastores etc.
  • I’m an actual Retro freak, in my collection You can find fully working Amiga 600, Atari 2600, Commodore 64, and multiple never generation consoles.
  • Also can repair, recap and renew most of the retro stuff, soldering iron in hands and lets go!
  • I play a bit of guitar & bass
  • I have 4 cats, these folks can successfully fill up any meantime in life I have. 
  • Maintaing SDR over Web  
  • Along with me and my cats – there is also doggo
 
 
 
 
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Contact

Message Me!

    Bartosz Bartosik Bartosik.RUN IT Services
    NIP: 5732837148
    REGON: 388678804