About Me

Born on 8th of may 1993 IT Specialist. I am young and enthusiastic person, who's trying to find the best way to solve problems. Everything can be worked out, comfortably for everyone - you just have to want it! I have a good IT Knowledge based on personal and school experience Personally a Linux user I am also trying to improve my skills as much, as I can, trying to reach the expert level in IT.
All of my work is shared on CC BY_NC_ND 3.0 Licence

Contact Details

Bartosz Bartosik
Probably somewhere in Krakow ;)
30-328, Krakow

Please contact in below form!

Education

Wyzsza Szkola Bankowa w Poznaniu o. Zamiejscowy w Chorzowie

(Ongoing) Master in Management - Junior Project Manager Specialization
•••
October 2018 - March 2020

The use of Project Management instruments and techniques at every stage of the project. Planning project projects, implemented in accordance with the company's strategy and controlling the process of its implementation. Building a project plan and its monitoring system, and developing a project budget. Planning effective structures and basics of project team management.

Akademia im. Jana Dlugosza w Czestochowie

Bachelor of Science in Engineering (Computer Science)
•••
October 2014 - February 2018

The Bachelor of Science in Computer Science (BSCS) program focuses on the concepts and techniques used in the design and development of advanced software systems. Students in this program explore the conceptual underpinnings of Computer Science -- its fundamental algorithms, programming languages, operating systems, and software engineering techniques. In addition, students choose from a rich set of electives that includes » data science, computer graphics, artificial intelligence, database systems, computer architecture, and computer networks, among other topics. As with the introductory sequence, these advanced courses stress "hands-on" learning by doing.

Work

PGE Energia Ciepla S.A.

Service Desk Specialist
•••
May 2017 - Present

ITSM Project:

Full-scope CA Service Desk Manager administration.
Direct contact with the developer, reporting problems and incidents with the system core and features using Spira/Jira Tracking Systems
Ensuring system health and supporting other IT departments in system operations.
Building support classification.
Took participation in 4 implementation sprints:
- Configuration Management (CI and CMDB)
- Change Management
- Problem Management
- Access Control
Providing a constant improvements and updates on organizational structure in the system
Rebuilding GUI, User Expirience and improvement of system stability

Provide hardware / software / network problem diagnosis / resolution via telephone / e-mail for internal end users
Route incidents and service requests to internal IT support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
Guiding user to solve the issues with and without Remote Desktop connection
Provide technical Onboarding IT processess. Administer and provide User Access and Exit controls
Developing an Powershell scripts to improve automation
Supporting SAP integration process with given ITSM System
Basic usage of CA Process Automation Manager (CA PAM) - debugging and improving of system automation (Automatic Requests and Incidents)
Reporting with raw SQL data - building and analysis of queries and reports for Incident, Request, Problem and Change management

HCL Technologies

IT Analyst
•••
August 2007 - May 2010

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
Route incidents and service requests to internal IT support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Administer and provide User Access and Exit controls
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
Guiding user to solve the issues with and without Remote Desktop connection

Used Software / Hardware:
Microsoft Windows 7, 8, 8.1 and 10.
- Microsoft Office 2007, 2010, 2013.
- Microsoft Active Directory users management.
- Mac OS X 10.6, 10.7, 10.8, 10.9.
- Apple iPad / IPhone (all generations).
- Microsoft Exchange 2007 and 2010.
- Citrix Receiver and Online apps.
- Service Now Call Tracking and Incident Management
- BlackBerry Enterprise Manager.
- Remote Desktop Management.
- B*Nator BlackBerry management
- Mobile Iron administration
- Lexmark Enterprise Printing Solution
- Microsoft BitLocker Administration
- RSA Security Administration Tools
- VMware vSphere/vCenter system administration
- Check Point VPN
- Internal sharing informations platform

Skills

I used to be involved in many Wordpress and HTML5 webpage projects. For at least 2 years I am a full scope CA Service Desk Manager administrator. I also worked a lot with Windows-like (Active Directory, Samba, ADFS, o365, Exchange, Powershell) and Linux (Bash, Apache, Python, NPM, and of course VIM!) enviroments in many projects. I practically know VmWare, KVM, Virtual Box and Xen. I know some sort of CAD tools, a bit of Pentesting tool. I know a bit of C++, Basic, C#, Java and Python and of course HTML, PHP and JS. In addition I fluently use MySQL, PostgreSQL and NO-Sql

  • Active Directory
  • PowerShell
  • Wordpress
  • CSS
  • HTML5
  • Linux
  • ITIL
  • CA SDM

Quotes

  • Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.

    Steve Jobs


  • I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.



    Bill Gates
  • It matters not how strait the gate,
    How charged with punishments the scroll,
    I am the master of my fate:
    I am the captain of my soul.

    William Ernest Henley

Get In Touch.

Thanks for visiting my personal page. I hope, that You enjoyed your visit. In case if you whish to contact with me, just fill up the form below. Also feel free to reach me on my liknedin and facebook profiles. As one of my past managers said "There is always a place for improvement" so if you dislike anything on this page just let me know!
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